Frequently Asked Questions

To achieve ISO certification, follow these steps: understand the specific ISO standard, structure a management system that reflects your business, implement any necessary additional processes and procedures, conduct internal audits, and finally undergo a certification audit by a recognised certification body. Our consultants at Feddersen Consulting Group guide you through each step, ensuring a smooth and successful certification process.

At Feddersen Consulting Group, we assist with achieving ISO certifications, including ISO 9001, ISO 45001, and ISO 14001. We also support TMR pre-qualification and AS9100D certification. Our services encompass consultancy, documentation development, training, internal audits, and continuous improvement strategies. We are also able to provide temporary qualified staff to aid in implementing the management systems in your organisation.

A Quality Management System (QMS) is a structured framework of policies, processes, and procedures aimed at consistently delivering products and services that meet customer and regulatory requirements. It focuses on continuous improvement and customer satisfaction.

A Safety Management System (SMS) is a systematic approach to managing health and safety, including necessary organisational structures, accountabilities, policies, and procedures. It helps identify and control risks, ensuring a safe working environment and compliance with safety regulations. You have a legal obligation to maintain a safe workplace.

An Environmental Management System (EMS) is a framework that helps an organisation achieve its environmental goals through consistent review, evaluation, and improvement of its environmental performance. It involves managing resources, reducing waste and minimising environmental impact. The aim is to have no environmental breaches.

An Information Security Management System (ISMS) is a systematic approach to managing sensitive company information, ensuring its confidentiality, integrity, and availability. It includes policies, procedures, and controls to protect against security threats and ensure compliance with legal and regulatory requirements.

Psychosocial hazards are elements of work design, organisation and management that may cause psychological or physical harm. ISO 45003 addresses these risks, including stress, bullying and work-related violence, promoting a healthy and safe workplace environment where your business’ greatest asset, your employees, can thrive. Ensuring you have strategies in place to prevent and mitigate psychosocial hazards ultimately leads to employee retention, motivation, and an increase in efficiency.

An internal audit is one of the ways an organisation can check on its system to ensure compliance with standards, policies, and procedures. It identifies areas for improvement and ensures effective management systems. It serves as a comprehensive examination of your organisation’s management system and provides ways to identify opportunities to improve the system and to rectify any noncompliance prior to the external audit.

Internal audits help maintain compliance, improve efficiency, and identify risks and opportunities for improvement, ensuring your organisation meets regulatory and guarantee that you are delivering what your customers requested and expect to receive.

ISO standards apply to all industries, including manufacturing, healthcare, technology, and services, providing universally recognised guidelines for quality, safety, and environmental responsibility.

Achieving ISO certification is an indicator of commitment by an organisation to comply with proven recognised international standards. Certification enhances credibility, improves operational efficiency, focuses on customer satisfaction, and ensures compliance with regulations, leading to best practice, potential market expansion and increased profitability.

Yes, Feddersen Consulting Group provides expert assistance in incident investigation by helping to identify and document what happened, by conducting interviews with witnesses of the event, by considering the root causes which may have been in play, by recommending corrective actions and assisting with implementing these solutions to prevent future occurrences.

Absolutely! For many years Feddersen Consulting Group has and continues to offer consulting services internationally, assisting organisations worldwide to achieve and maintain ISO certification and other qualifications.

You can achieve Certification without help however you can save time and money by calling on our expert advice and guidance through the process. FCG consultants provide knowledge, experience, and an objective perspective, making the certification process more efficient and effective. Our team at Feddersen Consulting Group can guide you through each step, ensuring successful implementation and certification on your first attempt.

A Quality Management System is a series of processes to promote good business practices with the aim of satisfying the customers’ requirements. A strong quality management system will encourage and facilitate continual improvement and be aligned with an organisations purpose and strategic direction.

Feddersen Consulting Group will assist in developing a quality management system that complies with ISO:9001:2015, prequalification and more.

A safety management system is designed to manage safety risks in the workplace and protect the health and safety of employees and other interested parties.

Feddersen Consulting Group will assist in developing safety management systems that comply with the following: ISO:45001:2018, Office of Federal Safety Commission (OFSC) Accreditation, National Audit Tool (NAT), HV Chain of Responsibility (HVCoR), AustRoads Prequalification, and more.

ISO Standards help businesses of any size and sector build customer confidence to ensure that  products and services are safe and reliable and meet regulation requirements.  The bonus is that it may reduce costs across all aspects of the business or even gain market access across the world.