Quality Management Systems

Achieve Excellence with ISO 9001 Certification

At Feddersen Consulting Group (FCG), we are dedicated to guiding businesses through the ISO 9001 certification process, a globally recognised standard for quality management systems. Our expertise ensures that your organisation meets the highest quality management standards, enhancing your efficiency, customer satisfaction, and overall performance.

Practical, Efficient Systems

Since establishment in 1985, we have supported many clients in the successful implementation and maintenance of Quality Management Systems. Feddersen Consulting Group specialises in helping businesses achieve their quality management systems which results in bringing benefit, increase efficiency and profitability to client organisations.

In implementing a Quality Management System, we take a personal approach—from our initial assessment of your needs to the implementation of an effective ISO quality management system tailored to your business. We seek to avoid unnecessary complexity whilst maintaining compliance and efficiency.

Certified The First Time

FCG is proud to claim that every client has achieved their ISO 9001 Quality Management System certification on their first attempt.

Frequently Asked Questions

What is a Quality Management System?

A Quality Management System is a series of processes to promote good business practices with the aim of satisfying the customers’ requirements. A strong quality management system will encourage and facilitate continual improvement and be aligned with an organisations purpose and strategic direction.

Feddersen Consulting Group will assist in developing a quality management system that complies with ISO:9001:2015, prequalification and more.

What is the purpose of a Quality Management System?

The primary purpose of a QMS is to ensure customer satisfaction by consistently meeting their needs and expectations. It also helps to improve internal processes, boost efficiency, and achieve continual improvement within the organisation.

What are the benefits of implementing a QMS?

A QMS goes beyond just following a standard like ISO 9001. While ISO 9001 certification offers credibility, the core benefits come from the inherent improvements a QMS brings to your organisation. Here are some key advantages:

  • Enhanced Customer Satisfaction: A QMS ensures consistent quality in products and services, meeting customer expectations and fostering loyalty.
  • Increased Efficiency and Reduced Waste: By streamlining processes and identifying bottlenecks, a QMS helps eliminate inefficiencies and minimises wasted resources.
  • Improved Decision-Making: Data-driven decision-making is a cornerstone of a QMS. You gain valuable insights into processes, allowing for better-informed choices.
  • Stronger Focus on Continuous Improvement: A QMS fosters a culture of continuous improvement, where processes are constantly evaluated and refined for better performance.
  • Improved Risk Management: A QMS helps you proactively identify and mitigate potential risks that could impact quality or business operations.
  • Boosted Employee Engagement: Clearly defined processes and roles within a QMS empower employees and encourage ownership of quality goals.
  • Simplified Regulatory Compliance: A well-designed QMS can make adhering to relevant regulations smoother and less time-consuming.

Overall, a QMS offers a comprehensive framework for achieving quality excellence across all aspects of your organisation. This leads to a competitive edge, increased profitability, and a sustainable foundation for future growth.

Is ISO 9001 certification necessary?

ISO 9001 certification itself is not legally mandatory for most businesses. However, it offers significant advantages that can make it highly desirable. Here’s a breakdown:

  • Credibility and Competitive Edge: Certification demonstrates a commitment to quality standards, potentially giving you an edge when bidding for contracts or attracting clients who prioritise quality.
  • Improved Internal Processes: The certification process often leads to internal improvements in efficiency, process control, and documentation.
  • Marketing Tool: Certification can be a valuable marketing tool, showcasing your dedication to quality and potentially increasing brand trust.

Consider these factors when deciding if ISO 9001 certification is right for you:

  • Industry Requirements: Some industries or specific clients might require ISO 9001 certification as a condition for doing business.
  • Organisational Size and Complexity: Larger or more complex organisations might benefit more from the structured approach of a certified QMS.
  • Existing Quality Management System: If you already have a well-defined QMS, certification might be a natural next step for formal recognition.

ISO 9001 certification is a strategic decision that can enhance your organisation’s credibility, efficiency, and overall quality focus.

How do we get ISO certified?

Once you have implemented your management system an auditor from a Certification Body will sight objective evidence to support conformity with each of the sub-clauses (clause 4-10) of the ISO Standard e.g., ISO:9001 Quality Management Systems.  We will assist in the development of the management system and ensure that it meets all of the requirements prior to the certification audit.

The auditor will identify any areas of the organisation’s system that may need improvement or are doing well. The certification process is a good way to encourage consistent improvement for the organisation.